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As a tenant, you assume responsibility for the condition of your rental property. This is a fundamental requirement in your tenancy agreement and will be recorded in your rental history. Be sure to read through these guidelines carefully to ensure that you are taking care of your property and meeting the property owner’s expectations.

Windows, Blinds And Curtains

Regularly dust and clean both windows and blinds. For easy cleaning, many modern-style windows can be removed from their tracks by lifting and pulling the sliding bottom window outwards. Windows should also be kept in sound condition and not admit wind or rain. Windowsills, window tracks, and flyscreens should also be cleaned regularly. Check the labels on your curtains and netting before washing. Most drapes and curtains should only be dry cleaned. Incorrect washing can cause damage, which will entail a cost to you.

Carpet And Tiles

Keep all floors and carpets regularly swept, vacuumed, and mopped. Kitchen, laundry room, and bathroom floors should be routinely scrubbed to clean the tiles and grout. Any tiling should be kept clear of soap scum, mold, and dirt.

Walls And Ceilings

Keep walls, skirting, doorways, doors, power points and switches free from marks, scratches, and dents. Tenants should never paint any part of the property without written approval from their landlord. Only a professional should be hired to paint the property.

Take note of any cracks or movement that you notice on the walls and ceilings, which can spread and cause long-term damage to the property. If cracks were noticeable when you moved in, keep track of any expansion. Report any structural failures to your landlord in writing.

Fixtures And Fittings

If you wish to remove or install a fixture, then you must request written permission from us. If you wish to install picture hooks, please send us a photo of the hook you intend to use and make sure that they will not damage your walls. of hooks you wish to use. Wait for written permission before installing fittings or hooks.

Air Conditioners

Regularly clean any filters and intake vents to ensure there is no build-up of dirt and/or dust, and that the unit is able to draw in air effectively, not hindering performance, or in the worst case scenario, causing the unit to breakdown resulting in costly repairs and/or replacement. Always ensure that power to the unit is turned off.

Ventilation

Make sure that all rooms are kept properly ventilated. This will prevent excess condensation, which can lead to mold growth, severe allergic reactions, and a variety of other health issues.

Heating, Cooling, And Fireplaces

Regularly remove and clean air conditioning filters and intake vents to remove dirt and dust. This will keep the air conditioning system running smoothly. If not cleaned frequently, the system may become unable to draw in air, suffer performance issues, or even require expensive repairs. When not in use, the cooling unit should be turned off.

Any combustion heaters should be kept clear of ash and dust. A protective floor covering, such as a rubber mat, should be placed in front of the heater in order to prevent damage to the floor. If non-combustion heaters are used, reduce fire risk by not placing combustible or flammable materials on or near the heater. If an air conditioning unit or heater breaks down due to badly maintained filters or vents, the cost of repairs or replacement may be charged to the tenant.

Even if the property contains a fireplace, it should not be used without written permission from the property owner. Many fireplaces are decorative or non-functional, and may cause a fire if used improperly. If written permission to use the fireplace is given, use a spark catcher at all times to protect carpets and floors from coal burns and ash stains.

Plants And Aquariums

All potted plants and aquariums, when placed on carpet, may cause carpet rot even if protective containers are placed underneath. When placed on hard surfaces like tile or wood, potted plants can cause staining and indentation to the surface.

Smoke Alarms

If you have any reason to believe that the smoke alarms in your property are not functioning correctly, alert your property manager right away. Remember no smoking is permitted inside any of our properties.

House Cracking and Movement

Please let us know if you notice any cracks to walls, ceilings and movement. If cracks were in place when you moved in, please let us know if you notice them worsening or growing larger. Please either report these in writing or point them out to us at the routine inspection.

Insect Damage

Tenants should routinely dust to remove any cobwebs from windows, walls, ceilings, vents, light fittings, and ceiling fans. Termites can also do immense damage to any wood fixtures. If you notice that wood (in the doors or doorways, skirting, roof beams, or anywhere else) has become brittle or sounds hollow when knocked, a termite infestation could be to blame. Blistered paint, crumbling plaster, and mud deposits on floors and furniture are also signs to watch out for. Do not leave wood or wooden furniture outside the property, or leave outdoor taps running; it will attract termites. If you notice any insect damage, alert us right away.

Chopping Boards

Use chopping boards on bench tops to prevent cuts, chips, and dents.

Bench Top Joins

Some bench tops may occasionally show warping or bulging at the joins. – be on the lookout for joins in the bench-top that have gaps, and the surface laminate has started to bulge or lift at a join. Please let us know if this is starting to occur as this may indicate moisture has seeped into a join and is swelling the chipboard wood underneath. Unfortunately this separating join in the bench-top will greatly worsen over time due to swelling chipboard affected by moisture underneath!

Dishwashers

Dishwashers provided with the property should be free of built-up food. Regularly clean the filter to prevent long-term damage.

Grouting And Tile

If grouting or silicone sealing begins to strip from the tiling, or if you notice dripping or leaking taps near tiling, please let us know right away. Wet tiling can cause serious damage to the wall or bench top chipboards.

Ovens And Stoves

Please make sure that stove tops, grills, and ovens are kept clean of food crumbs and spillage. Burnt and carbonised food is extremely difficult to remove. When using a scourer to clean, be careful not to scratch any delicate enamel surfaces. Use a spray-on oven cleaner and follow the product instructions exactly, since many of these solutions contain caustic fumes that require eye and hand protection. Ensure that the cleaner will not damage the surface or cause permanent stains.

Exhaust Fans And Range Hoods

Remove dirt and grime from range hood filters and vents and regularly clean the exhaust fan cover. Soak with soapy hot water and scrub with a brush for a complete cleanse. These fixtures can be difficult and dangerous to remove, so please alert us right away if you encounter any issues.

Cupboards And Drawers

Most cupboards and drawers are very easy to clean, but sticky or staining substances can leave permanent marks if not immediately cleaned. Be sure to regularly clean your cupboard shelving, along with its doors, frames, and inner drawers and cutlery tidies.

Shower Screens

Any cracks in a glass shower screen or shower doors should be immediately reported to the landlord. Wired shower glass often cracks due to consistently hot or cold temperatures, and even toughened glass can crack under impact. If your shower glass shatters, you will be required to pay for a replacement.

Blocked Sinks And Drains

If a sink or drain becomes blocked, try a cleaning product like Draino to clear it before attempting a more invasive repair. Be sure to use the product safely and correctly, especially if you have a septic rather than a sewered system. Follow product instructions carefully. If the blockage does not clear, let us know and we will arrange for a plumber to correct the issue.

Loose Tiles

Inform us immediately about loose tiles on walls, showers, and laundry. These can become a hazard or cause permanent damage.

Drain Blockages

Do not allow children to flush toys or other foreign objects down the drain. If your property has a septic tank, do not flush sanitary and hygiene products down the toilet. In the event that a plumber must be called to clear pipes or drains, and the damage was caused by a foreign object, you will be billed for the cost of repairs.

Wall Water Damage

Any water damage should be reported to us immediately. Damage can be spotted by bubbling or peeling paint, mould on the carpet, and water marks on the walls and floor, and is usually caused by a leaking pipe or loose tiling. If not immediately addressed, this damage can spread quickly.

Leaking Taps

Any leaking tap heads, tap handles, or washing machine taps should be reported right away. Sometimes, washing machine taps only leak when they are connected to an automatic washing machine hose, so stay on the lookout.

Leaking Toilets

If water is leaking into the toilet bowl or from the tap behind the toilet, it is probably due to a worn cistern washer. Leaving water to drip into the bowl may add extra charges to your water bill, so please be sure to report any abnormal leaks.

Hot Water Leaks

If the hot water service valve or unit base begins to leak, please contact us. This can usually be fixed by a quick visit from a plumber, but may also indicate that the unit will need to be replaced soon. The sooner we are made aware of this, the better.

Water Usage

Tenants must abide by all regional water restrictions. To monitor water restrictions, visit the local council website. Use enough water to maintain healthy lawns and shrubbery, but be sure to observe any restrictions that are currently in place.

To reduce water waste, keep watering systems in working condition and perform routine efficiency checks. Do not use watering systems when forbidden by water restrictions.

Weeding and Trimming

Unless otherwise specified, tenants are responsible for maintaining gardens, flowerbeds, inside lawns, pedestrian paths, and all other outside areas. We can recommend lawn service providers, should you wish to hire a helping hand.

Lawn Maintenance

All lawn areas should be kept tidy through routine mowing, edging, and weeding. Tenants are permitted to complete lawn maintenance on their own or hire a landlord-approved lawn service.

Hoses And Fittings

Any supplied hoses, fittings, and accessories should be kept in good condition and stored properly. When vacating the property, please make sure that you have returned all fixtures to their place.

Rubbish

Rubbish and junk should be regularly removed from the property. Any household waste should be disposed of in approved rubbish containers and removed from the property each week. Please do not allow rubbish to collect in the lawn.

Oil Spills

Place a drip tray beneath cars which are parked on driveways, in garages, or under carports.
If a visitor’s car drips oil, it should be parked away from the property. In the event of an oil spill or drip, mop or wipe up the fluid so that it does not stain. Permanent staining will require payment to the property owner for cleaning.

Parking

No vehicle should be parked on an area not designed as a parking area, including lawns and gardens. Tyre damage and oil drips can cause serious damage to the foliage and soil. Any damage from improper parking will be charged to you.

Pools And Spas

In accordance with NSW law, all swimming pools and spas on residential properties must have safety barriers to restrict access. Every private pool or spa which can contain at least 300mm of water, including portable and inflatable pools, must also have a childproof barrier. You must request a building permit in order to install the barrier. Remember that a safety barrier is not a substitute for adult supervision and pool safety. Please ensure that all residents using the pool or spa:
● Use the safety measures that are in place, such as self-latching gates, fly screens, and latching windows
● Remove objects such as chairs, boxes, and pumps that might be used to climb over the barrier
● Report any flaws in the safety barrier to the property manager or owner
+ General Maintenance

Windows, Blinds And Curtains

Regularly dust and clean both windows and blinds. For easy cleaning, many modern-style windows can be removed from their tracks by lifting and pulling the sliding bottom window outwards. Windows should also be kept in sound condition and not admit wind or rain. Windowsills, window tracks, and flyscreens should also be cleaned regularly. Check the labels on your curtains and netting before washing. Most drapes and curtains should only be dry cleaned. Incorrect washing can cause damage, which will entail a cost to you.

Carpet And Tiles

Keep all floors and carpets regularly swept, vacuumed, and mopped. Kitchen, laundry room, and bathroom floors should be routinely scrubbed to clean the tiles and grout. Any tiling should be kept clear of soap scum, mold, and dirt.

Walls And Ceilings

Keep walls, skirting, doorways, doors, power points and switches free from marks, scratches, and dents. Tenants should never paint any part of the property without written approval from their landlord. Only a professional should be hired to paint the property.

Take note of any cracks or movement that you notice on the walls and ceilings, which can spread and cause long-term damage to the property. If cracks were noticeable when you moved in, keep track of any expansion. Report any structural failures to your landlord in writing.

Fixtures And Fittings

If you wish to remove or install a fixture, then you must request written permission from us. If you wish to install picture hooks, please send us a photo of the hook you intend to use and make sure that they will not damage your walls. of hooks you wish to use. Wait for written permission before installing fittings or hooks.

Air Conditioners

Regularly clean any filters and intake vents to ensure there is no build-up of dirt and/or dust, and that the unit is able to draw in air effectively, not hindering performance, or in the worst case scenario, causing the unit to breakdown resulting in costly repairs and/or replacement. Always ensure that power to the unit is turned off.

Ventilation

Make sure that all rooms are kept properly ventilated. This will prevent excess condensation, which can lead to mold growth, severe allergic reactions, and a variety of other health issues.

Heating, Cooling, And Fireplaces

Regularly remove and clean air conditioning filters and intake vents to remove dirt and dust. This will keep the air conditioning system running smoothly. If not cleaned frequently, the system may become unable to draw in air, suffer performance issues, or even require expensive repairs. When not in use, the cooling unit should be turned off.

Any combustion heaters should be kept clear of ash and dust. A protective floor covering, such as a rubber mat, should be placed in front of the heater in order to prevent damage to the floor. If non-combustion heaters are used, reduce fire risk by not placing combustible or flammable materials on or near the heater. If an air conditioning unit or heater breaks down due to badly maintained filters or vents, the cost of repairs or replacement may be charged to the tenant.

Even if the property contains a fireplace, it should not be used without written permission from the property owner. Many fireplaces are decorative or non-functional, and may cause a fire if used improperly. If written permission to use the fireplace is given, use a spark catcher at all times to protect carpets and floors from coal burns and ash stains.

Plants And Aquariums

All potted plants and aquariums, when placed on carpet, may cause carpet rot even if protective containers are placed underneath. When placed on hard surfaces like tile or wood, potted plants can cause staining and indentation to the surface.

Smoke Alarms

If you have any reason to believe that the smoke alarms in your property are not functioning correctly, alert your property manager right away. Remember no smoking is permitted inside any of our properties.

House Cracking and Movement

Please let us know if you notice any cracks to walls, ceilings and movement. If cracks were in place when you moved in, please let us know if you notice them worsening or growing larger. Please either report these in writing or point them out to us at the routine inspection.

Insect Damage

Tenants should routinely dust to remove any cobwebs from windows, walls, ceilings, vents, light fittings, and ceiling fans. Termites can also do immense damage to any wood fixtures. If you notice that wood (in the doors or doorways, skirting, roof beams, or anywhere else) has become brittle or sounds hollow when knocked, a termite infestation could be to blame. Blistered paint, crumbling plaster, and mud deposits on floors and furniture are also signs to watch out for. Do not leave wood or wooden furniture outside the property, or leave outdoor taps running; it will attract termites. If you notice any insect damage, alert us right away.
+ Kitchen Maintenance

Chopping Boards

Use chopping boards on bench tops to prevent cuts, chips, and dents.

Bench Top Joins

Some bench tops may occasionally show warping or bulging at the joins. – be on the lookout for joins in the bench-top that have gaps, and the surface laminate has started to bulge or lift at a join. Please let us know if this is starting to occur as this may indicate moisture has seeped into a join and is swelling the chipboard wood underneath. Unfortunately this separating join in the bench-top will greatly worsen over time due to swelling chipboard affected by moisture underneath!

Dishwashers

Dishwashers provided with the property should be free of built-up food. Regularly clean the filter to prevent long-term damage.

Grouting And Tile

If grouting or silicone sealing begins to strip from the tiling, or if you notice dripping or leaking taps near tiling, please let us know right away. Wet tiling can cause serious damage to the wall or bench top chipboards.

Ovens And Stoves

Please make sure that stove tops, grills, and ovens are kept clean of food crumbs and spillage. Burnt and carbonised food is extremely difficult to remove. When using a scourer to clean, be careful not to scratch any delicate enamel surfaces. Use a spray-on oven cleaner and follow the product instructions exactly, since many of these solutions contain caustic fumes that require eye and hand protection. Ensure that the cleaner will not damage the surface or cause permanent stains.

Exhaust Fans And Range Hoods

Remove dirt and grime from range hood filters and vents and regularly clean the exhaust fan cover. Soak with soapy hot water and scrub with a brush for a complete cleanse. These fixtures can be difficult and dangerous to remove, so please alert us right away if you encounter any issues.

Cupboards And Drawers

Most cupboards and drawers are very easy to clean, but sticky or staining substances can leave permanent marks if not immediately cleaned. Be sure to regularly clean your cupboard shelving, along with its doors, frames, and inner drawers and cutlery tidies.
+ Bathroom And Laundry Maintenance

Shower Screens

Any cracks in a glass shower screen or shower doors should be immediately reported to the landlord. Wired shower glass often cracks due to consistently hot or cold temperatures, and even toughened glass can crack under impact. If your shower glass shatters, you will be required to pay for a replacement.

Blocked Sinks And Drains

If a sink or drain becomes blocked, try a cleaning product like Draino to clear it before attempting a more invasive repair. Be sure to use the product safely and correctly, especially if you have a septic rather than a sewered system. Follow product instructions carefully. If the blockage does not clear, let us know and we will arrange for a plumber to correct the issue.

Loose Tiles

Inform us immediately about loose tiles on walls, showers, and laundry. These can become a hazard or cause permanent damage.

Drain Blockages

Do not allow children to flush toys or other foreign objects down the drain. If your property has a septic tank, do not flush sanitary and hygiene products down the toilet. In the event that a plumber must be called to clear pipes or drains, and the damage was caused by a foreign object, you will be billed for the cost of repairs.

Wall Water Damage

Any water damage should be reported to us immediately. Damage can be spotted by bubbling or peeling paint, mould on the carpet, and water marks on the walls and floor, and is usually caused by a leaking pipe or loose tiling. If not immediately addressed, this damage can spread quickly.

Leaking Taps

Any leaking tap heads, tap handles, or washing machine taps should be reported right away. Sometimes, washing machine taps only leak when they are connected to an automatic washing machine hose, so stay on the lookout.

Leaking Toilets

If water is leaking into the toilet bowl or from the tap behind the toilet, it is probably due to a worn cistern washer. Leaving water to drip into the bowl may add extra charges to your water bill, so please be sure to report any abnormal leaks.

Hot Water Leaks

If the hot water service valve or unit base begins to leak, please contact us. This can usually be fixed by a quick visit from a plumber, but may also indicate that the unit will need to be replaced soon. The sooner we are made aware of this, the better.
+ Outdoor Maintenance

Water Usage

Tenants must abide by all regional water restrictions. To monitor water restrictions, visit the local council website. Use enough water to maintain healthy lawns and shrubbery, but be sure to observe any restrictions that are currently in place.

To reduce water waste, keep watering systems in working condition and perform routine efficiency checks. Do not use watering systems when forbidden by water restrictions.

Weeding and Trimming

Unless otherwise specified, tenants are responsible for maintaining gardens, flowerbeds, inside lawns, pedestrian paths, and all other outside areas. We can recommend lawn service providers, should you wish to hire a helping hand.

Lawn Maintenance

All lawn areas should be kept tidy through routine mowing, edging, and weeding. Tenants are permitted to complete lawn maintenance on their own or hire a landlord-approved lawn service.

Hoses And Fittings

Any supplied hoses, fittings, and accessories should be kept in good condition and stored properly. When vacating the property, please make sure that you have returned all fixtures to their place.

Rubbish

Rubbish and junk should be regularly removed from the property. Any household waste should be disposed of in approved rubbish containers and removed from the property each week. Please do not allow rubbish to collect in the lawn.

Oil Spills

Place a drip tray beneath cars which are parked on driveways, in garages, or under carports.
If a visitor’s car drips oil, it should be parked away from the property. In the event of an oil spill or drip, mop or wipe up the fluid so that it does not stain. Permanent staining will require payment to the property owner for cleaning.

Parking

No vehicle should be parked on an area not designed as a parking area, including lawns and gardens. Tyre damage and oil drips can cause serious damage to the foliage and soil. Any damage from improper parking will be charged to you.

Pools And Spas

In accordance with NSW law, all swimming pools and spas on residential properties must have safety barriers to restrict access. Every private pool or spa which can contain at least 300mm of water, including portable and inflatable pools, must also have a childproof barrier. You must request a building permit in order to install the barrier. Remember that a safety barrier is not a substitute for adult supervision and pool safety. Please ensure that all residents using the pool or spa:
● Use the safety measures that are in place, such as self-latching gates, fly screens, and latching windows
● Remove objects such as chairs, boxes, and pumps that might be used to climb over the barrier
● Report any flaws in the safety barrier to the property manager or owner