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Tenant Info

Applying for a rental property can be intimidating, but finding your new home can also be an exciting experience with an experienced rental property management company.

It may feel like you have no chance of securing the property that you want—but remember that submitting your application promptly and correctly can make a great impression on your future landlord, no matter how popular the property may seem or how many potential tenants attend the open home. If you get your foot in the door first, the owner may not even consider other tenants!

Frequently Asked Questions

Before you move in

How Can I Arrange To View A Property?

Simply browse through the properties on this page and find one that you’d like to see up close. This will open up the property profile page, where you will see an option to “Book An Inspection Time” on the right side of the page. On the booking page, select a date and time that suits you, then fill out some basic personal details. Once you submit the form, we will be alerted of your decision to visit the property.

How Long Is The Lease?

Most of our tenancy agreements extend for six to twelve months.

Are Pets Allowed?

This decision is dependent on the property owner. While some owners allow dogs, cats, and other small pets, most prefer not to have animals in their property. If you have questions about pet ownership, please ask the agent in charge of the open house about the owner’s policy.

How Can I Apply For A Property?

Please visit our application page. You can also read more about the application process here.

When Can I Move In?

To find the availability date, please visit the property’s advertisement.

Can I See A Property On Sunday Or In The Evening?

Normal property inspection hours are Monday through Saturday, 9.00am to 5.00pm. While it is possible to book a visit outside these hours, these requests are usually only granted with extenuating circumstances. You can contact the agent in charge of inspections for more information.

Do I Need To View The Property Before Applying?

Yes, all prospective tenants must view the property in person (or send a representative to view the property) before submitting a rental application. This ensures that property owners know what to expect from their new tenants, and that tenants are familiar with the condition of the property.

How Much Is The Bond?

For all of our properties, the bond is four weeks of rent. At time of signing, tenants are also asked to pay two weeks of advance rent and sign a direct debit form to handle any future payments.

After you move in

What Are My Responsibilities?

It’s important for first-time tenants to understand that a Residential Tenancy Agreement is a binding legal contract. By signing this contract, you confirm:

  • That you will pay rent on time, or in advance when necessary
  • That you will pay water utility charges on time
  • That you will keep the property clean, neat, and in good repair for the duration of your tenancy

 

Thankfully, we provide a Tenancy Induction session that will explain the specific details of your Residential Tenancy Agreement and answer any questions you may have about the rental process. In this session, we’ll explain how ensure that your rent is paid on time and how to approve or amend your Property Condition Report. You will also receive information about the repair request procedure and our bond lodgement policy. This meeting is designed to give you all the information that you need to settle comfortably into your new home.

When Will I Receive My Keys?

Once you’ve signed your Residential Tenancy Agreement, you will probably be eager to receive the keys to your new residence. However, for a variety of legal and safety reasons, we cannot issue keys early or allow you to enter the property before your tenancy start date.

 

Throughout your tenancy, we will keep a duplicate key in our office. These keys are kept in a highly secured location and only used if we need to access the property during an emergency. If you are interested in changing any locks on your property for any reason, then please contact your property manager for permission. You will also need to provide our office with a spare set of the new keys.

What Are The Guidelines For Sub-Leasing?

In your tenancy agreement, you will find a clause that specifies the maximum number of people who may occupy the property. Any additional occupants—or changes —must be cleared with your property manager in advance. Our tenants are never permitted to sub-let properties without permission from the property owner.

How Do I Pay My Rent?

Rent must be paid in advance. If you are ever unable to make a rental payment, please contact your property manager immediately. If you fail to alert us of a payment delay, you may be issued a Termination Notice.

Should I Purchase Tenant Contents Insurance?

Just as homeowners purchase home insurance, every renter should purchase tenants insurance to protect their belongings. If your possessions are damaged by catastrophic circumstances (such as a fire, power outage, flood, or storm), they will not be covered by your landlord’s insurance policy. Your property manager and agent are not responsible for any damage or destruction, so please purchase your own policy to keep your valuable belongings safe.

How Do I Submit My Property Condition Report?

Within seven days of your tenancy start date, you will need to deliver a signed copy of your property condition report. This document describes the condition of the property at the time of your arrival and is compared to the end of tenancy condition report to determine whether any damage has been done to the property. If you do not sign off on the property condition report, then the original report will be used for end of tenancy condition comparison.

How Do I Arrange Repairs?

If you need to request a repair, please submit the “Repair Request” form on our website. Many repairs require work from a skilled tradesperson. We require permission from the landlord. Once we have the go ahead, we will submit a work order to the trades person, who will later contact you to arrange a maintenance time.

Emergency Repairs?

Some repairs require immediate attention, especially if they threaten to damage the property or cause someone harm. Here is a listing of repairs that should be addressed as soon as possible:

  • Landlord-supplied appliance breakdown (laundry, water, cooking, heating and cooling, etc.)
  • Appliance or fixture breakdown that causes significant water waste
  • Lift or staircase failure
  • Failure of the gas, electricity, or water system
  • Blocked toilet system
  • Roof leaks
  • Storm damage
  • Fire damage
  • Floor or water damage
  • Gas leaks
  • Electrical faults

If you or any of your family members feel unsafe in the property due to dangerous conditions, please let us know right away. For urgent repairs, you are permitted to submit a repair request form after the report has been made. During normal hours, you can phone our office and make a repair request. We will do our best to resolve the issue. Outside of regular office hours, you may directly contact an emergency contractor. Before bypassing our office, however, please make sure that your repair is actually an emergency. Dealing with a non-emergency without informing your property manager can have costly consequences.

Will The Property Be Inspected?

We will also regularly inspect your property

These inspections are intended to provide peace of mind to the property owner, ensure that you are taking good care of the property, and ask you about any repairs that may need to be scheduled.

 

Expect a first inspection about 90 days after you move in to your new residence, and every six months afterward. Some property owners request that we conduct more frequent inspections. We will give you a full week (7 day) notice after scheduling a periodic inspection.

 

Both the tenant and the owner are encouraged to attend these inspections. We will also send you a copy of the inspection report after it is complete. Here is a list of some of the main issues that we look for in an inspection:

 

  • Are the carpets, floors, and windows clean?
  • Are all walls, fixtures, doors, and doorways free of holes, dents, and marks?
  • Are there burns or carbon stains in the kitchen area and stovetop?
  • Are the shower, toilet, and laundry equipment clean?
  • Are bathroom and kitchen tiles free of residue?
  • Are the lawns and gardens regularly cut and edged?
  • Have any lawn clippings been removed?
  • Are gardens and flower beds weeded and edged?
  • Has the rubbish been taken out?
  • Are there unregistered cars on the property?
  • Are there oil or fluid stains on the driveway, garage, or carport?
  • Are the swimming pool and spa free of dirt and residue?
  • Is there any noticeable damage to any part of the property?

Smoke alarms

According to current legislation, each property is required to have a working smoke alarm at all times. Please check your smoke alarm every three months and make sure it is working properly. As the tenant, it is your responsibility to replace flat batteries immediately.

How Do I Vacate The Property?

If you are planning to move out when your tenancy agreement ends, you are required to give us a written notice at least 14 days before your agreement expires.

 

If you decide to vacate your property after your tenancy agreement has expired, you must give a minimum of 21 days’ notice.

 

In the event of unplanned circumstances that require you to vacate the property before your tenancy agreement expires, get in touch with your property manager as soon as possible. We will attempt to find another tenant who can assume your responsibilities. However, you will be obligated to:

 

  • Pay rent until the new tenant moves in
  • Pay an additional letting fee
  • Pay any costs that the landlord accrues while advertising the property

 

To give us notice of your intent to vacate for any of the above reasons, please use our online vacating notice form. You will also need to return your keys to our office. Remember that if you will be charged rent for each day that you fail to return your keys after the date on your vacating notice.

 

We will also perform an outgoing inspection of the property, which you are welcome to attend. The purpose of this inspection is to compare the current state of the property to its condition when you signed your Residential Tenancy Agreement. In most cases, tenants leave properties in nearly the same condition that they entered them and receive a refund of their full bond. This refund is processed through direct deposit or returned by post, and usually takes around 2-6 weeks to arrive. The bond can only be returned once rent  and invoices are paid, keys are returned, and the property has been returned to its original condition as specified by the entry condition report.

 

If any damage has been done, the property owner may allow you to correct the issue before moving out. Otherwise, the cost of fixing the damage will be deducted from your bond.